FREQUENTLY
ASKED QUESTIONS

Can I pay my bill online?

Yes you can. Our preferred method is via BACS, using our account number 74249577 and sort code 40-18-17. Please mention the invoice number and your last name when doing so. We accept PayPal payments using our email address office@guascoandassociates.com.

Alternatively, please ring our office on +44 (0) 1527 591 047 and we will be happy to help you.

 

How do I make an insurance claim?

There are many insurance companies out there and each of them operates slightly differently. If you have any doubts, please ring our office on +44 (0) 1527 591 047 and we will help you. Alternatively, you can ring our vets directly on their mobile and they will be happy to help.

 

Can I order a repeat prescription?

Yes you can. Either email us on office@guascoandassociates.com or ring our office on +44 (0) 1527 591 047. We might need to reassess your horse from time to time depending on the case.

 

Can I register online?

Yes! Click the registration link here. We look forward to working with you.

 

How can I book a visit?

You can use our booking form and we will get back to you as soon as we can. Our booking form is also available on our main page. Alternatively, ring us directly on +44 (0) 1527 591 047.

 

I have an emergency - what do I do?

Ring us, either on our landline +44 (0) 1527 591 047 or ring our vets directly on their mobiles (their numbers are on top of the page). We are here for you 24/7, 365 days a year.

 

How far do you go?

Have a look at this map of where we go. 

 

Our operating radius is fairly big. We stretch to Yorkshire, Cheshire, Shropshire, Wales, Warwickshire, Worcestershire, Oxfordshire, Somerset, Wiltshire and obviously Gloucestershire.

We also attend thoroughbred sales in the United Kingdom, Ireland and France. We perform private vettings abroad on a regular basis. 

Therefore, the chances are we will be in your area in the near future. Give us a call and we will do our best to attend your horse as soon as we can.

 

What type of diagnostic equipment do you carry with you?

Quite a lot! All of us carry an x-ray machine, ultrasound scanner, endoscope, gastroscope, shockwave machine, surgical equipment, dental rasps and other little bits and bobs. This means we will be able to help you at your premises. Give us a call and let us know what’s wrong with your horse, and we will make sure we are fully kitted up when we turn up at the yard.

 

How do I provide feedback: compliment or complaint?

We strive to provide you with the best level of veterinary care for your horses. Your feedback is very important to us. 

The best way to get in touch is to email us. If you would prefer to chat, just give us a call. If you feel we were good to you, why not leave us a review on Google or Facebook?